Privacy Policy

Effective Date: July 31, 2025

K Glow Studio (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our website, booking services, or communicating with us (including via SMS), you agree to this policy.

1) Information We Collect

• Contact details (name, email address, phone number).
• Appointment information (service type, date/time, preferences, notes).
• Payment‑related information (processed securely by our payment provider; we do not store full card numbers).
• Communications you send to us (emails, calls, SMS messages).
• Website usage data (cookies/analytics such as pages viewed, device/browser, and approximate location).

2) How We Use Your Information

• To schedule, confirm, and manage appointments and customer service requests.
• To send service‑related communications (e.g., confirmations, reminders, updates) and—with your consent—occasional promotions.
• To process payments and prevent fraud.
• To improve our services, website, and customer experience.
• To comply with legal obligations and enforce our policies.

3) SMS Text Messaging

By signing our intake form in person, you may consent to receive SMS messages from K Glow Studio. You may receive appointment reminders, updates, and occasional promotions. Message & data rates may apply. You can reply STOP to opt‑out at any time or HELP for help. Opt‑out will not affect service quality or your ability to book appointments.

4) How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as:

• Booking, payment, analytics, email/SMS delivery, and website hosting vendors.
• Professional advisors and authorities when required by law, to protect rights, or prevent fraud/abuse.

Our payment processing is handled by third parties. Please review their privacy policies for details on how they process your data.

5) Data Retention & Security

We keep personal information only as long as necessary for the purposes described above and as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is 100% secure.

6) Your Choices & Rights

• You may update your contact details or preferences by contacting us.
• You may opt‑out of marketing emails using the unsubscribe link and opt‑out of SMS by replying STOP.
• If you are a California resident, you may have rights under the CCPA/CPRA (e.g., access, deletion, and correction). To exercise these rights, contact us using the details below.

7) Cookies & Analytics

We use cookies and similar technologies to operate our site and understand usage. You can control cookies through your browser settings; disabling cookies may affect site functionality.

8) Children’s Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect personal information from children under 13.

9) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version. Your continued use of our services after changes means you accept the updated policy.